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VOLUME III Edisi 2 , Oktober 2009



Title

METODE PENGUKURAN TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PENDIDIKAN SEBUAH TINJAUAN TEORETIS

Authors
Jumadi
Jurusan Manajemen Fakultas Ekonomi Universitas Widya Mataram Yogyakarta

Abstract

Every effort as good and service production included education service is development for costumer need and costumer satisfaction. Only Education institution can fulfill costumer need and satisfaction that can hold out. For knowing education service quality measuring necessary for appraisal satisfaction to the costumer. One tool for measure the quality service in the education institution is servqual
Keywords

Education Institution, Education Service, Costumer satisfaction, servqual method
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